1. Introduction
KHK Cricket Bahrain ("KHK Cricket", "we", "us", "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, register for our academy, participate in tournaments, or use any of our services.
We comply with the Kingdom of Bahrain's data protection regulations and follow internationally recognized privacy principles. By using our services, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Personal Information You Provide
We may collect the following categories of personal information when you voluntarily provide it:
- Identity Information: Full name, date of birth, nationality, gender, photo
- Contact Information: Email address, phone number, residential address
- Account Information: Username, password, account preferences
- Payment Information: Credit/debit card details (processed through secure third-party gateways), billing address, transaction history
- Profile Information: Playing history, skill level, team affiliations, medical information relevant to sports participation
- Communication Preferences: Marketing preferences, newsletter subscriptions
2.2 Information Collected Automatically
When you visit our website or use our app, we may automatically collect:
- Device Information: IP address, browser type, operating system, device type
- Usage Data: Pages visited, time spent, links clicked, features used
- Location Data: General geographic location derived from IP address
- Cookies & Tracking Technologies: As described in Section 4
2.3 Information from Third Parties
We may receive information about you from third-party sources, including:
- Payment processors (transaction confirmations, not full card details)
- Social media platforms (if you connect your social media account)
- Referral programs and partners
3. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To process registrations, manage academy memberships, organize tournaments, and deliver our services
- Payment Processing: To process payments, generate invoices, issue receipts, and manage refunds
- Communication: To send important updates about services, schedule changes, policy changes, and administrative messages
- Personalization: To tailor your experience on our platform based on your preferences and usage patterns
- Improvement: To analyze usage patterns and improve our services, website, and app
- Marketing: To send promotional materials about our programs, tournaments, and events (with your consent where required)
- Security: To detect, prevent, and address fraud, security incidents, and unauthorized activities
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
4. Cookies & Tracking Technologies
Our website and app use cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device. We use:
- Essential Cookies: Required for the basic functionality of our platform
- Functional Cookies: To remember your preferences and settings
- Analytics Cookies: To understand how you use our platform and improve it
- Marketing Cookies: To deliver relevant advertisements and measure campaign effectiveness
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our platform.
5. Payment Information Handling
5.1 All payment transactions are processed through PCI DSS-compliant third-party payment gateways.
5.2 KHK Cricket does NOT store full credit/debit card numbers, CVV codes, or PIN numbers on our servers.
5.3 Payment data is encrypted during transmission using industry-standard SSL/TLS protocols.
5.4 We maintain records of transaction amounts, dates, and masked card details (last 4 digits) for accounting and dispute resolution purposes.
5.5 Our payment partners are contractually obligated to maintain the highest standards of data security and confidentiality.
6. Data Security
6.1 We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
6.2 Security measures include:
- Encryption of data in transit (SSL/TLS) and at rest
- Firewalls and intrusion detection systems
- Access controls and authentication protocols
- Regular security audits and vulnerability assessments
- Staff training on data protection practices
6.3 Despite our efforts, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.
7. Third-Party Integrations
Our platform integrates with third-party services for specific functions:
- Payment Gateways: For secure payment processing
- Analytics Providers: To understand platform usage and improve services
- Social Media Platforms: For social login and content sharing
- Cloud Services: For data storage and infrastructure
- Communication Tools: For email and notification delivery
These third parties have their own privacy policies governing the use of your information. We recommend reviewing their policies.
8. Mobile App Permissions
When you use our mobile application, we may request access to:
- Camera: For profile photos and document verification
- Storage: To save content and receipts
- Notifications: To send important updates and alerts
- Location: For location-based features and services
These permissions are optional and can be managed through your device settings. We only access the minimum data necessary for the requested functionality.
9. Data Sharing & Disclosure
We may share your personal information in the following circumstances:
- Service Providers: With trusted third parties who assist us in operating our services, subject to confidentiality agreements
- Legal Requirements: When required by law, court order, or governmental regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given us explicit permission to share your information
We do not sell your personal information to third parties for their marketing purposes.
10. Your Rights
Under applicable data protection laws, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data, subject to legal retention requirements
- Restriction: Request restriction of processing of your data
- Portability: Request transfer of your data to another service provider
- Objection: Object to processing of your data for marketing purposes
- Withdrawal of Consent: Withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal
To exercise any of these rights, please contact us using the details in Section 14.
11. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Generally:
- Account information is retained for the duration of your account plus a reasonable period thereafter
- Payment records are retained for the period required by Bahrain tax and accounting regulations
- Marketing data is retained until you opt out of marketing communications
12. Children's Privacy
Our services are intended for individuals of all ages with appropriate parental consent for minors. For participants under 18 years of age, we require parental or guardian consent for registration and data collection. Parents/guardians have the right to review, update, or request deletion of their child's information.
13. International Data Transfers
Your data may be transferred to and processed in countries other than Bahrain where our service providers operate. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses or equivalent mechanisms.
14. Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Data Protection Officer:
Email: privacy@khkcricket.bh
Phone (General): +973 3511 7777
Academy Booking: +973 3368 1222
Address: Shop No. 3, Building No. 136, Road No. 6, Block No. 704, Salmabad, Kingdom of Bahrain
If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in the Kingdom of Bahrain.
15. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Material changes will be communicated through our platform or via email.
Last updated: June 2025
